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Job Information

McCormick Electrical Services Inc Client Care Representative/Dispatcher in North Liberty, Indiana

Mission: To provide dedicated solutions for the safety and comfort of our clients, their home, and their family while delivering professional on time service. Outcome:

  • Increase our revenue from 650,000 to 1 million in the next year.

  • Maintain a company wide call back percentage of less than 2% per year.

  • Maintain our weekly team training meeting and increase individual tech sales consistently each month in the first 6 months.

Promise to you:

  • You will be joining a team of experience.

  • We train weekly and sometimes daily and believe in and offer continuous education.

  • We are a family and personally oriented company. We consistently strive to have open communication with all our team members.

  • Fun – we encourage a fun environment through games, contests, carry-in-breakfast, popcorn, and occasionally food on projects.

  • We hold an annual Christmas party.

  • We are a Client Focused company.

  • Our Clients are why we are in business.

  • You have the highest earning potential with our pay structure than any other company in our service area.

  • Benefits like PTO (paid time off)/vacation and holiday pay.

  • Insurance options.

  • Many opportunities to hone your skills and abilities

  • Individual retirement accounts.

  • We offer a learning and growing atmosphere.

  • We stay involved in our communities through organizations like scouts, youth leagues, VFW, Fire Department, church.

  • During interview ask about friend and family program

Client Care Representative/Dispatcher

Job Responsibilities

  • Answer all incoming calls and respond to all customer inquiries and requests

  • Convert incoming client calls into scheduled service appointments

  • Dispatch calls by prioritizing the most urgent and profitable calls

  • Ensure the right technicians are matched to every job

  • Communicate with clients and technicians throughout the day regarding the schedule

  • Maintain customer database with complete and accurate information

  • Make outbound calls to generate revenue and additional service appointments

  • Other duties as assigned

Desired skills and experience:

  • Customer service experience required, call center experience preferred

  • Must demonstrate above average verbal and telephone communication skills

  • General computer knowledge and software skills, specifically Microsoft Office

  • Ability to multi-task

  • Highly organized