McCormick Electrical Services Inc Client Care Representative/Dispatcher in North Liberty, Indiana
Mission: To provide dedicated solutions for the safety and comfort of our clients, their home, and their family while delivering professional on time service. Outcome:
Increase our revenue from 650,000 to 1 million in the next year.
Maintain a company wide call back percentage of less than 2% per year.
Maintain our weekly team training meeting and increase individual tech sales consistently each month in the first 6 months.
Promise to you:
You will be joining a team of experience.
We train weekly and sometimes daily and believe in and offer continuous education.
We are a family and personally oriented company. We consistently strive to have open communication with all our team members.
Fun – we encourage a fun environment through games, contests, carry-in-breakfast, popcorn, and occasionally food on projects.
We hold an annual Christmas party.
We are a Client Focused company.
Our Clients are why we are in business.
You have the highest earning potential with our pay structure than any other company in our service area.
Benefits like PTO (paid time off)/vacation and holiday pay.
Many opportunities to hone your skills and abilities
Individual retirement accounts.
We offer a learning and growing atmosphere.
We stay involved in our communities through organizations like scouts, youth leagues, VFW, Fire Department, church.
During interview ask about friend and family program
Client Care Representative/Dispatcher
Answer all incoming calls and respond to all customer inquiries and requests
Convert incoming client calls into scheduled service appointments
Dispatch calls by prioritizing the most urgent and profitable calls
Ensure the right technicians are matched to every job
Communicate with clients and technicians throughout the day regarding the schedule
Maintain customer database with complete and accurate information
Make outbound calls to generate revenue and additional service appointments
Other duties as assigned
Desired skills and experience:
Customer service experience required, call center experience preferred
Must demonstrate above average verbal and telephone communication skills
General computer knowledge and software skills, specifically Microsoft Office
Ability to multi-task