Walgreens BEAUTY ADVISOR in MUNCIE, Indiana

Job Description:

  • Provides customers with courteous, friendly, fast, and efficient cosmetic service and information and maintains department records, inventories and appearance.

  • Models and delivers a distinctive and delightful customer experience.

  • Assists in other store functions, as requested (e.g., assisting customers at the register, maintaining other departments).

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

  • Proactively develops regular customers and calls those customers when their preferred items are on sale.

  • Maintains awareness of and communicates Walgreens community events to colleagues and customers.

Operations

  • Consistently attempts to cross sell customer by showing items on sale or complementary offerings.

  • Uses testers to demonstrate product and drive sales and leverage items from Saturdate and/or purchase products.

  • Collects and offers manufacturer’s coupons to the customer.

  • Assists in constructing and maintaining cosmetic department displays to include mandatory, promotional, seasonal, and sale merchandise displays in a timely, clean and neat fashion. Assists in performing resets and revisions.

  • Ensures proper SIMS on-hand quantities of all merchandise in the cosmetic department and reviews SIMS orders with Store Manager.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Keeps stockroom cosmetic merchandise neat, organized, and to minimal levels. Ensures rotation of merchandise from stock area to sales floor, limiting amount of overstock as much as possible.

  • Registers customer and/or employee purchases on cash register and collects cash and distributes change as required; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventories, maintains on-hand records and reviews merchandise orders; checks-in and prices merchandise when required.

  • Responsible for retrieving items from lock-up and checking outdates.

  • Reviews KPIs daily, to understand how they perform within store and district to set improvement goals with management.

  • Has working knowledge of store systems and store equipment.

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.

  • Attends training and completes PPLs requested by Manager or assigned by corporate.

  • Maintains professional appearance at all times.

Job ID: 134669BR

Title: BEAUTY ADVISOR

Company Indicator: Walgreens

Employment Type: Full-time

Job Function: Retail

Full Store Address: 2720 W JACKSON ST,MUNCIE,IN,47303-4635

Full District Office Address: 2720 W JACKSON ST,MUNCIE,IN,47303-4635-05803-S

External Basic Qualifications:

  • Require willingness to work flexible schedule including evenings and weekend hours.

  • Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)

Preferred Qualifications:

  • Six months experience in cosmetics and knowledge of beauty products.

  • Prior work experience with Walgreens.

Shift: Various

Store: 05803-MUNCIE IN