Salesforce.com, Inc Technical Program Manager, Business Technology in Indianapolis, Indiana
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Products and Technology
Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world’s foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.
About the Role
Salesforce is seeking an experienced IT Program Manager to lead large scale/transformational IT programs. This seasoned IT professional will lead the delivery of multiple enterprise-wide IT solutions. In this role, you will work closely with our Product, Engineering, Support and other internal groups to manage the project(s) from initiation through execution or delivery. This role will require working knowledge in agile development and delivery methodologies.
Lead the successful implementation of large scale, transformative IT programs
Charter large scale IT investments by facilitating the definition of program objectives, success criteria, scope, governance, multi-year schedule, and budget
Define effective program management processes, structure, roles, and responsibilities to the successful execution and delivery of business objectives
Lead business and IT executives in scope alignment and definition sessions, identify program critical success factors, and drive mitigation of significant issues and risks
Manage multiple technical teams providing technology and methodology leadership, ensuring the delivery of elegant and innovative IT solutions to high impact business opportunities
Implement and coach others in industry leading practices in program scope, schedule, and financial management
Effectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery
Rally the cross functional teams that span over multiple time zones behind the initiative and hold teams and individuals accountable for timelines and deliverables.
Proactively identify risks and develop mitigation plans to keep teams and programs on track.
Balance business needs with technical constraints and offer creative solutions and negotiate tradeoffs as needed.
Bachelors of Science in CS, MIS, related technical degree or equivalent work experience with minimum of 3 years of technical work experience
4+ plus years of project management or related experience
Successfully led at least 3+ enterprise-level cross-functional transformational programs
Ability to drive work independently, identifying solutions, moving them to implementation, and developing long-range strategies
Develops, maintains, and strengthens partnerships with others inside and outside the project team who provide decision making, information, or support
Achieves positive outcomes by identifying common interests, clarifying differences, and achieving consensus or compromise
Communicates a clear, vivid, inspiring, and relevant description or picture of project benefits/value to the customer
Works to improve and reinforce performance in others; facilitates their skill development by providing clear, specific performance feedback and making or eliciting suggestions for solutions/performance improvement
Calculates team velocity, ensures visibility by graphically charting iteration progress, and applies strong facilitation skills, ensuring team is continuously adapting and improving their productivity
Demonstrates mastery in all aspects of Project Management plan-driven methodology, including Scope Management; Schedule Management; Financial Management; Issue & Risk Management; Vendor, Contract, & Resources Management; Execution Governance / Steering Committees, Monitoring, and Control; and strong business acumen and familiarity with broad range of business processes beyond those impacted projects
Active Project Management Professional (PMP) certification
Prior Product Management experience a plus
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