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NICE Systems, Inc. Sr Partner Success Manager - BkkNbqon1vX8 in Indianapolis, Indiana

Sr Partner Success Manager Location: RemoteThe Senior Partner Success Manager is a highly skilled, professional and technical individual acting as the primary liaison to support NICE inContact partners throughout the partnership. The Senior Partner Success Manager works with the partner, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of the overall partnership. The Senior Partner Success Manager will engage with partners and provide best practices on the journey to become a successful partner with NICE inContact. They will have a strong command of NICE inContact processes, products and ecosystem and be responsible for both technical and business tasks including management of partner expectations and satisfaction. Ideal candidates need to have a consultative approach, be customer facing, effective communicators, and be willing to travel nationally.The Senior Partner Success Manager is a seasoned account management, program/project management and technical resolution professional who is at the top of their field. They are unified with team members across the company in exceeding partner expectations, improving processes and technology, and meeting company growth objectives. This key professional is responsible for resolving the most complex problems and providing excellent technical and customer service to one or more named partner accounts. Working with the most skilled resources across the company, he/she will help our most strategic and large partners overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective partners, while being a long-term and loyal partner. The Partner Success Manager will work both independently and in concert with the Channel Managers, Partner Success teams, Customer Care teams and Technical Support teams. Together, these teams are responsible to ensure both partnership longevity and systematic growth. .As a Partner Success Manager, a Typical Day Might Include the Following:Ensure proper billing practices for NICE inContact's technology partners; Follow invoicing protocols based on contractual agreementsConduct periodic deep-dive audits (invoice/contracts)Engage necessary resource teams to fix any systemic problems (i.e. IT/Billing)Issue credits and/or adjustments to invoices as appropriateCheck if any of the customer's product variances fluctuate high or low in billingKeep up to date on partner agreements and their customer contractsBuild and maintain relationships with decision makers and influencers in prospect baseElicit solution requirements and objectives from partners and stakeholders and then break them down into functional requirementsAssist with the development of business cases, project proposals, and SOWs as part of new business opportunity developmentPerform data, process, and fit/gap analysis to help stakeholders define the scope of new partnershipsHelp inform and drive business process engineering and change management recommendations and planningPrepare and deliver presentations to partners and stakeholders in the form of solution approaches or overviews, impact assessments, and project readoutsServe as the partner expert during the NICE inContact pre-sales and onboarding cycles, understanding the methodologies used such that you can ensure NICE inContact delivers the right partnership to the partner and their customersKeep up to date on partner agreements and their customer contractsDevelop and present customized presentations to assigned partnersWork directly with NICE inContact product management to deliver feedback from partners to best facilitate ideas and drive innovation for future product enhancement and developmentAssist with the project management of the end-to-end partnership lifecycleClear understanding of the assigned accounts' business goals and directions and drive return on inve