Salesforce.com, Inc Senior Program Manager - Customer Success in Indianapolis, Indiana
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Products and Technology
Salesforce is seeking an experienced IT Technical Program Manager to lead large scale/transformational IT programs. This seasoned IT professional will lead the delivery of multiple enterprise-wide IT solutions. In this role, you will work closely with the IT Application Development, Vendors, Security, Support and other internal groups to manage the project(s) from initiation through execution or delivery. This seasoned IT professional will have a deep technical background and significant experience with both IT Infrastructure and Software Development.
Lead the successful implementation of large scale, transformative IT programs
Charter large scale IT investments by facilitating the definition of program objectives, success criteria, scope, governance, multi-year schedule, and budget
Define effective program management processes, structure, roles, and responsibilities to the successful execution and delivery of business objectives
Lead business and IT executives in scope alignment and definition sessions, identify program critical success factors, and drive mitigation of significant issues and risks
Manage multiple technical teams providing technology and methodology leadership, ensuring the delivery of elegant and innovative IT solutions to high impact business opportunities
Implement and coach others in industry leading practices in program scope, schedule, and financial management
Effectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery
Bachelors of Science in CS, MIS, related technical degree, or equivalent work experience, with minimum of 5 years of technical work experience
6+ plus years of project and agile management or related experience
Successfully led at least 3+ enterprise-level cross-functional transformational programs
Ability to drive work independently, identifying solutions, moving them to implementation, and developing long-range strategies
Develops, maintains, and strengthens partnerships with others inside and outside the project team who provide decision making, information, or support
Achieves positive outcomes by identifying common interests, clarifying differences, and achieving consensus or compromise
Communicates a clear, vivid, inspiring, and relevant description or picture of project benefits/value to the customer
Works to improve and reinforce performance in others; facilitates their skill development by providing clear, specific performance feedback and making or eliciting suggestions for solutions/performance improvement
Calculates team velocity, ensures visibility by graphically charting iteration progress, and applies strong facilitation skills, ensuring team is continuously adapting and improving their productivity
Demonstrates mastery in all aspects of Project Management plan-driven methodology, including
Issue & Risk Management
Vendor, Contract, & Resources Management
Execution Governance / Steering Committees, Monitoring, and Control
Well versed with SW development and IT Infrastructure practices, including a pertinent technical industry certifications
Strong business acumen and familiarity with broad range of business processes beyond those impacted project
Active Project Management Professional (PMP) or SAFE certification
Prior Product Management experience a plus
Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.
Salesforce welcomes all.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
- Salesforce.com, Inc Jobs