Empire Today, LLC Market Manager - Indianapolis, IN in Indianapolis, Indiana

Market Manager - Indianapolis, IN

Location

Indianapolis, IN

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About EMPIRE TODAY®

Empire Today, LLC, commonly known as Empire Carpet, has been a leading provider of installed home improvements for more than 55 years. Empire offers the largest in-stock selection of flooring in the United States. Convenience, quality, and selection make Empire stand out among other home improvement retailers. With Empire Today, homeowners and business customers can get quality Carpet, Hardwood, Laminate, Tile, Vinyl Flooring, and Window Treatments from top brands they know and trust. And because Empire warehouses thousands of products, customers can get the right product, professionally installed when they need it, as soon as the next day.

Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. With more than two million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy (See “The Empire Way” image at bottom of document for more about Empire’s Mission, Customer Promise, Values, and Goals).

Role Responsibilities:

The Market Manager is responsible for stewarding and advancing the brand, developing the business, and growing the P&L within an assigned market. The Market Manager is the local leader for customer-facing activities and is responsible for delivery of outstanding experiences for our customers, a positive working environment for our employees and contractors, and for effectively growing their market’s performance. The Market Manager is responsible for all activities related to the sales, service and installation of Empire's product lines which include Carpet, Hard Surfaces Flooring, and Window Treatments. The Market Manager must have complete knowledge of Empire's business and be able to coach and lead a team to reach the location's goals and objectives, both short- and long-term. The Market Manager’s duties include:

  • Manages all customer-facing aspects of the market’s operation in order to deliver outstanding customer experiences 100% of the time

  • Maintains and improves profitability, service levels, effectiveness, and efficiency through operations analysis, trend and pattern identification, problem definition and solution development and implementation

  • Appropriately balances the needs of, and conflicts among, customers, team, financials, and any other objectives or constituents

  • Recruits, onboards, and leads their team to accomplish Empire’s Mission. Develops a culture that prioritizes The Empire Way, our customer promise, our values, our goals. Demonstrates and demands highest levels of integrity and ethics

  • Establishes and delivers market performance to an annual Plan

  • Communicates Empire's standard for sales, customer service and installation to associates, managers and contractors and ensures these standards are met

  • Ensures customer questions and concerns are answered or resolved quickly and efficiently

  • Forecasts staffing needs for seasonal business changes and increased volume; retains, recruits, and trains in anticipation of needs

  • Establishes & maintains a positive working relationship with the Warehouse function to ensure product & materials availability for all upcoming jobs. In non-RDC markets, directly oversees warehouse personnel in full accordance with the Warehouse function

  • Performs other functions as necessary or as assigned

Knowledge & Skills Required:

The successful candidate will possess:

  • 7+ years of market/location leadership experience with a customer-facing business in a Home Improvement industry setting, with specific experience in Operations & Sales and with full P&L and hire-fire responsibility. At least 3 years managing multiple different functions and managing managers of others

  • Bachelor’s Degree or equivalent combination of education and experience required

  • Strong business-to-consumer service orientation & experience

  • Proven track record in leadership and people management, with impeccable ethics

  • Consistent career progression and demonstrated resilience in the face of adversity or failure

  • Demonstrated ability to successfully lead a team through ambiguity and to successfully balance conflicting demands

  • Excellent problem solving & prioritization skills demonstrated through a sense of urgency, solid judgment, and reasoning ability, proven in a fast-paced & rapidly changing environment

  • Proficient computer skills with fluency in MS Office (MS Word, Excel, PowerPoint and Outlook)

  • Excellent oral and written communication and persuasive skills

Benefits:

Employees are eligible for numerous benefits including:

  • Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.

  • A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!

  • Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.

  • Prescription Drug Coverage

  • Dental Insurance – Twice a year visits at no cost.

  • Vision Insurance with materials coverage

  • Flexible Spending Accounts for Medical & Dependent Care

  • Wellness Program – A best in class program offering substantial awards payable right on your paycheck

  • Basic Life Insurance and AD&D

  • Short Term Disability Coverage

  • Long Term Disability Coverage

  • Employee Assistance Program

  • Paid Holidays including Floating Holidays

  • Paid Time Off (PTO) that grows with years of service

  • Empire Perks – An employee discount purchasing program offering you great savings on the things you want.

The company conducts a background check and drug screen for all new hires.

Empire Today is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

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