Kelly Services Instrument Processing Specialist in Indianapolis, Indiana
Every day, Kelly Services connects professionals with opportunities to advance their careers. We currently have an exciting 12+ month, long term contract opportunity as an Instrument Processing Specialist for a top fortune 500 company in Indianapolis, IN.
Title: Instrument Processing Specialist
Duration: 12+ months
Location: Indianapolis IN
Essential Duties and Responsibilities:
Responsible for managing the execution of the instrument order process which involves coordination of activities across multiple functional areas within the business, close alignment with product supply, logistics and field resources.
Works closely with Finance and Contracting to support troubleshooting and resolution of instrument order/billing issues.
Key source of communication with stakeholders to ensure alignment on project schedules including all instrument installation related deliveries.
Point of contact for field personnel regarding installation related delivery issues.
Engages resources required to drive resolution and ensures issues are captured to support continuous improvement efforts.
A seasoned professional with wide-ranging experience. Deals with diverse and often times complex issues, where analysis may require in-depth evaluation of many factors.
Exercises judgment in evaluating methods and may determine criteria for obtaining solutions.
Networks with senior internal and external personnel in area of expertise as well as some key contacts outside area of expertise. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Leads efforts to ensure complete and on-time delivery of instrument and installation orders for multi-site projects, high value customers or within an assigned territory. Projects may include complex pre and post analytical systems.
Troubleshoots, negotiates and facilitates communication and activities between internal and external parties involved in the instrument placement supporting field installation schedules
Process all orders for new instrument placements and reconfigurations including tailored install kits, startup kits, verification orders and third party drop ship orders.
Execute and monitor transactions to recognize revenue or asset capitalization upon notification of installation completion.
Partners with Finance, Contracts, Marketing, Supply Planning, Logistics, Sales and Service to support achievement of business objectives including a customer-first experience.
Execute and track reimbursement of customers’ OEM purchases; review for completeness submitted invoices for payment.
Maintain and ensure data integrity of department records and data. Update equipment records for accurate install base reporting and warranty information.
Process instrument returns and replacements due to damage and service replacements; facilitate instrument transfers between customer sites as needed.
Ensure documentation of delivery execution issues and damages are captured to support quality and process improvement initiatives.
3 years relevant experience or successful completion of Accelerated Development Program, Orr Fellowship, or Rotational Program
Knowledge of financial policies including accounting treatment and capitalization
Knowledge of supply planning and logistics processes
Knowledge of SAP functionality Demonstrated ability in prioritizing and managing multiple projects in various stages of processing. Sense of urgency.
Ability to work independently, multi-task and adjust rapidly to new priorities
Strong analytical skills. Able to deal with ambiguity, identify and resolve root cause of issues, and grasp complex processes. Attention to detail.
Excellent interpersonal and communication skills. Able to manage stakeholder relationships including our customer and field installation teams.
Proficient with utilizing software tools e.g. Excel, Google apps, SmartSheets
Understanding of product portfolio specific to instrumentation
Education / Experience:
- Bachelor's degree preferred, but will consider candidates with an associate's if they have at least a few years of experience
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States. Please contact Michelle Niemira ( email@example.com ) for immediate consideration.
As a Kelly Services employee, you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
A competitive hourly pay rate with weekly checks
Access to newly expanded Medical Plan options
Online continuing education via the Kelly Learning Center
Several employee discounts
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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