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Humana Humana Agent Support Representative (Remote) - Work-At-Home AZ, KY, IN, FL, TX, OK, WI in Indianapolis, Indiana


The Agent Support Representative 2 provides timely and effective sales administrative support to assist with the acquisition or retention of customers. The Agent Support Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.


Where You Come In

  • Perform inbound and outbound calls from internal and external selling agents in a fast-paced call center

  • Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes

  • Utilize documents, websites, and local networks to research and resolve inquires of agents, involving Member enrollment and company products

  • Build and strengthened relationships with both internal and external agents helping to build Humana's brand by providing perfect experience

  • Keep closely attuned to the needs and perspectives of customers, and use this insight for the benefit of the business


What it Takes to Succeed - Required Qualifications

  • Minimum of High School diploma or equivalent

  • 2+ years of comprehensive customer service experience

  • Communicates effectively and confidently with all internal/external customers with excellent written and verbal communication

  • The Hours of operations are 8:00 AM - 9:00 PM EST - Monday - Friday and Saturday's during annual peak season. You would work an 8 hour shift within the hours of operations. (Schedules subject to change based on business need)

  • Must reside in either Arizona, Florida, Indiana, Kentucky, Oklahoma, Texas, or Wisconsin to be considered

  • Proficiency in all Microsoft Office Programs including Word, PowerPoint, and Excel

  • Ability to navigate multiple computer systems, applications and utilize search tools to find information

  • Demonstrates high level of critical thinking and problem solving skills

  • Demonstrates high level of multitasking ability

  • Demonstrates high level of emotional intelligence with the ability to handle sensitive and/or confidential information

  • During busy season please expect overtime opportunities both voluntary and mandatory

Work-At-Home Requirements

  • Must ensure designated work area is free from distractions during work hours and virtual meetings

  • Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance is required

What You Need to Stand Out Among the Crowd! -- Preferred Qualifications

  • Associate's or Bachelor's Degree

  • Previous call center experience (inbound/outbound), sales, insurance, or healthcare experience

  • Previous experience in a home-office setting

  • Positive engaged attitude

  • Conflict resolution experience

Additional Information

  • During the Annual Enrollment Period which runs from October 15th - December 7th - Must have the ability to work between the hours of 8 am to 9 pm. Monday through Saturday with the flexibility to work overtime based on business needs. Schedules subject to change based on business need.

  • Humana provides a comprehensive virtual training program for the first 4 weeks from start. Attendance is required for your success

  • Must commit to working within the department for minimum of one year

Scheduled Weekly Hours