Southern Glazer's Wine and Spirits Customer Service Consultant - Indianapolis, IN in Indianapolis, Indiana
ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following; other duties may be assigned):
Assists specific divisions with key back office processes (e.g., order processing, customer service, accounts receivable, etc.) via centralized and standardized high volume transaction processing at BSG.
Work in conjunction with Divisional back office resources who will be performing similar functions on a limited basis.
Customer Service- Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time.
Setup and maintenance of all Customer master data in the Sapphire application.
Accounts Receivable- Involvement in the accounts receivable process.
Enter and process payments from customers and address any payment related issues with the Sales Force and Customers directly.
General customer collections utilizing the established delinquency, aging and dunning guidelines.
Process and communicate “Lost Discounts”.
Maintain effective and consistent communication with the sales force.
Answering general Sales force questions and resolving issues.
Providing invoice copies and other document/information requests as needed.
Order Management- This includes, but is not limited to, the following:
Process incoming orders from customers.
Assist sales force with issues relating to order submission (e.g. Topaz issues).
Answer general order inquiries, providing 1 st level support and minimizing call transfers.
Process pickups and returns according to the established pickup and return policy.
General Credit Management- This includes, but is not limited to, the following:
Process credits on product returned to the warehouse by Drivers or through pickup slips
Separate saleable and non-saleable credits for submission to Accounting for processing.
Process discount debits\credits when approved by Pricing.
Verify all debits\credits processed the prior day.
Work seamlessly with divisional personnel who will be performing many of the same functions.
Keep up to date on State specific alcoholic beverage laws.
Cross-train with other team members to serve as a backup when needed.
Other duties and\or projects as assigned.
EDUCATION/EXPERIENCE /OTHER REQUIREMENTS:
High School Diploma or GED equivalent.
At least two years of experience working in a general office environment. Back-office Accounting experience a plus.
Excellent communication skills both verbal and written, shifting communication styles depending upon the audience. Bilingual (English\Spanish) helpful.
Must be able to work under pressure while maintaining a courteous attitude at all times.
Must understand and utilize sound customer service skills to exceed internal and external customer expectations.
Must have the ability to analyze, research, and explain complex transactions involving multiple steps.
Proven ability to recognize necessary process improvements and take the necessary pro-active steps to initiate change.
Critical nature of this job may require extended hours, overtime and weekends. Particularly during busy season and physical inventories.
Proficiency in PC skills, particularly spreadsheet applications
Team player, energetic, self starter, motivator
Ten-Key by touch proficiency required.
Beverage distribution industry knowledge helpful. Knowledge of warehouse rules and regulations and safety procedures.
Primary Location:United States-Indiana-Indianapolis
Category: Customer Service
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