Salesforce.com, Inc Analyst, Customer Success Strategy & Analytics in Indianapolis, Indiana
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Customer Success Group
Salesforce is seeking a highly driven, strategic, and seasoned analyst to join the Customer Success Group. This role is a hybrid of traditional jobs in strategic planning, sales operations, finance, and business analytics – requiring a mix of strategy, go-to-market design, market analysis, sales optimization and business operational support.
The ideal candidate is comfortable with ambiguity and can readily adapt to shifting priorities. He or she has a passion for identifying opportunities for improvement, is analytical in nature, has a track record of building compelling stories with data, and thrives in a fast-paced environment handling multiple projects at once. This person is looking to get an in-depth understanding of all the functions across the Customer Success organization and is motivated by working on high-impact projects. This position reports to the Director, CSG Strategy & Analytics.
Partner with cross-functional teams to extract insights from data and deliver strategic recommendations
Effectively assemble ideas and hypotheses together to create high quality presentations for a diverse set of problems
Identify areas of improvement across our operations and develop, mature, and articulate strategies in collaboration with the relevant teams to address gaps
Structure and drive key strategic initiatives focused on improving business performance
Lead analyses of business performance to drive business impact
Design and interpret key performance metrics. Deliver insights & recommendations
Work hand in hand with leadership to ideate and evaluate Go-to-Market changes
Assist in developing and delivering presentations for senior executives
Assist in troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes
Develop relationships, communications, and process across the CSG organization to enable integrated planning and execution across teams
Drive program management and support with global and matrixed teams from gathering and documenting complex business requirements and ensuring timely deliverables
Own and be the face of the annual communications planning process to the CSG field which includes change management and enablement
Excellent change management leadership skills including communication, training and process transformation
Analytical mindset with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption
Motivated self-starter who works exceptionally well in an unstructured environment and can easily juggle multiple priorities and initiatives at once. No 2 days are the same
Highly adaptive with a proven ability to work independently in a fast-paced and high-pressure environment
Proven ability to drive the details of a complex project plan spanning multiple teams
Strategic, quantitative, operational thinker who can see the big picture, and granular details as needed
Unafraid to question the status quo
Team player with strong interpersonal, leadership, and communications skills with a track record for collaborating to drive greater impact
Understanding of Software as a Services (SaaS) business model
Passion, humility, and integrity
3-5 years of experience in deep management consulting and/or sales strategy & operations background
1-2 years of project management experience
Undergraduate degree minimum
Advanced Excel and PowerPoint skills are a must. Experience with Salesforce.com , Tableau, Smartsheets are a plus.
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